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Ordering on Beveragesdirect.com
1. Can I place an international order through
Beveragesdirect.com?
2. What form of payment does Beverages Direct accept?
3. How is sales tax calculated?
4. How can I place an order by phone?
5. Is wholesale pricing available?
6. Where can I purchase locally?
Shipping & Returns
1. When does my order ship?
2. When can I expect my order to arrive?
3. What is the cost of shipping?
4. How is my order packaged and shipped?
5. How can I check on my order status?
6. What is
the mailing address for money orders?
7. Can I return an online purchase?
Credit Card Security
1. Is it safe to use my credit card BeveragesDirect.com?
Full Site Disclaimer
1. Full Site Disclaimer for BeveragesDirect.com
Ordering on BeveragesDirect.com
1. Can I place an international order through
Beveragesdirect.com?
Currently we do not ship outside the 48 contiguous United States. Sorry, but we do not ship to HI, AK, Puerto Rico, Canada or internationally at this time.
2. What form of payment does Beverages Direct accept?
BeveragesDirect.com accepts Visa, MasterCard, American Express, Discover and
PayPal.
All prices and payments are in U.S. dollars.
3. How is sales tax calculated?
Beverages Direct, Inc. collects applicable state and local tax for orders in
IL.
4. How can I place an order by phone?
You can order by phone by calling 1.800.998.2387 x 1.
5. Is wholesale pricing available?
We do not offer wholesale pricing, but you can save with our Volume Discounts
6.
Where can I purchase locally?
BeveragesDirect.com is soley an online retailer and we do not produce any
products listed on our site. Unfortunately we also cannot direct you
to any local retailers in your area for any specific brands that we sell.
If you have a question or comments for specific manufacturer please contact
them directly for best response to your issue.
Shipping & Returns
1. When does my order ship?
Since 1998, Beverages Direct has strived to get your order to you as quickly as possible in order to
provide our valued customers with fast order turnaround time and timely tracking information.
Our standard delivery time is approximately 7 business days (does not include
weekends) from time of order. Orders placed Friday afternoon or over the weekend typically ship by
Tuesday.
2. When can I expect my order to arrive?
All orders are shipped via UPS Ground. Due to significantly higher costs we only offer UPS Ground service. At this time UPS Ground does not deliver to Post Office Boxes, APO's or FPO's.
We strive to get your order to you as quickly as possible with our standard
delivery time of approximately 7 business days (does not include weekends). In
the rare instance an order was received for an out of stock item and we do not believe we can get it to you within our standard delivery timeframe we will notify you.
Please allow the correct time to pass before contacting our customer service
department.
The UPS Map below displays the estimated delivery times for each UPS zone.
3.What is the cost of shipping?
Since no one likes surprises we have provided a shipping estimator feature on our Cart page. This feature provides the total cost to deliver all of your thirst quenching choices. Simply enter the destination state and zip code in the "Shipping Estimator" box and hit "GO".
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Please note: BeveragesDirect.com reserves the right to charge any additional shipping fees it may occur for an order should a customer require any additional shipping services
not included in the original shipping charge at time of order. Additional
shipping services not provided in the original shipping charge includes address corrections
(while package is in transit) or redirecting of packages which result in additional charges by our carriers.
4. How is my order packaged and shipped?
We use our proprietary packaging materials (see pictures below) to make sure your beverages are safe and sound. We also may combine packages that contain similar items
(i.e. 2 -12pks of similar size may be combined into one 24 pack box).
5. How can I check on my order status?
After your order is processed we send you an email informing you that your tracking number(s) have been placed in your account. You can view them by logging into My Account and clicking View Order. Tracking info is placed in your Shipment Information box. You can then click on it or cut and paste it into the UPS tracking page of www.ups.com.
Sometimes there is a lag with UPS and you may see a Billing Notification message. If so - don't fret.
Give it another day for the UPS to properly update their system with the
correct package status.
6. What is the mailing address for money orders?
Money orders can be sent to:
Beverages Direct, Inc.
20 Danada Square West
Suite 305
Wheaton, IL 60189
Please include your order number. Sorry, but we cannot accept personal
checks.
7. Can I return an online purchase?
Unfortunately, due to potential product tampering we do not allow any product
returns. As a consumer, it is also good to know that you will never be
receiving a returned product either. Should an order be refused at time
of delivery you will be credited back for the order, less shipping, after we
receive the package(s).
Credit Card Security
1. Is it safe to use my credit card Beveragesdirect.com?
We make every effort to ensure that your ordering information, including your
credit card number, is protected while you are on our site. Our Web site uses
SSL (Secure Socket Layer) encryption so that your personal information cannot
be read as it passes over the internet. You can tell you are using the Secure
Socket Layer encryption when a gold or blue padlock appears in the corner of
your Netscape or Microsoft browser. SSL keeps others from seeing your personal
information by scrambling it so that only your Web browser, and the server of
our Web site, can decipher it. In addition, your online password adds another
layer of security to your guest profile.
These measures make it very unlikely that your credit card information will be
compromised online. However, in the event of an unauthorized use of your
credit card, notify your credit card provider or issuing bank in accordance
with its reporting rules and procedures. You are protected by regulations that
cover credit card purchases and limit your liability to a maximum of $50 in
charges.
Full Site Disclaimer
1. Full Site Disclaimer for Beveragesdirect.com
Disclaimer: While we work to ensure that product information is correct, on occasion
manufacturers may alter their ingredient lists. Actual product packaging
and materials may contain more and/or different information than that
shown on our Web site. We recommend that you do not solely rely on the
information presented and that you always read labels, warnings, and
directions before using or consuming a product. For additional
information about a product, please contact the manufacturer. Content on
this site is for reference purposes and is not intended to substitute
for advice given by a physician, pharmacist, or other licensed
health-care professional. You should not use this information as
self-diagnosis or for treating a health problem or disease. Contact your
health-care provider immediately if you suspect that you have a medical
problem. Information and statements regarding dietary supplements have
not been evaluated by the Food and Drug Administration and are not
intended to diagnose, treat, cure, or prevent any disease or health
condition. BeveragesDirect.com assumes no liability for inaccuracies or
misstatements about products.
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For all other inquiries:
Beverages Direct, Inc.
20 Danada Square West
Suite 305
Wheaton, IL 60189
Customer Service: 1.800.998.2387 (M-F 9-5pm CST)
Fax: 866-208-3530
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