"Five Star Customer Service Since 1997"
Beverage 6-Packs


Home  >  Support

Ordering on Beveragesdirect.com
1. Can I place an international order through Beveragesdirect.com?
2. What form of payment does Beverages Direct accept?
3. How is sales tax calculated?
4. How can I place an order by phone?
5. Is wholesale pricing available?
6. Where can I purchase locally?
7. How do I Add Coupon Codes and Gift Messages?
8. What is my Status?

Shipping & Returns
1. When does my order ship?
2. When can I expect my order to arrive?
3. What is the cost of shipping?
4. How is my order packaged and shipped?
5. How can I check on my order status?
6. What is the mailing address for money orders?
7. Can I return an online purchase?

Credit Card Security
1. Is it safe to use my credit card BeveragesDirect.com?

Full Site Disclaimer
1. Full Site Disclaimer for BeveragesDirect.com
 

Ordering on BeveragesDirect.com

1. Can I place an international order through Beveragesdirect.com?
Currently we do not ship outside the 48 contiguous United States. Sorry, but we do not ship to HI, AK, Puerto Rico, Canada or internationally at this time.

2. What form of payment does Beverages Direct accept?
BeveragesDirect.com accepts Visa, MasterCard, American Express, Discover and PayPal. All prices and payments are in U.S. dollars.

3. How is sales tax calculated?
Beverages Direct, Inc. collects applicable state and local tax for orders in IL.

4. How can I place an order by phone?
Office Hours: Monday - Friday: 9am to 5pm Central Standard Time. Phone Orders Only 1.800.998.2387 x 1.

5. Is wholesale pricing available?
We do not offer wholesale pricing, but you can save with our Volume Discounts

6. Where can I purchase locally?
BeveragesDirect.com is soley an online retailer and we do not produce any products listed on our site.  Unfortunately we also cannot direct you to any local retailers in your area for any specific brands that we sell.  If you have a question or comments for specific manufacturer please contact them directly for best response to your issue.

7. How do I Add Coupon Codes and Gift Messages?
During the checkout process you will see areas marked Coupon Code and Gift Message per picture below. Should Beverages Direct be offering a coupon at that time the coupon must be entered and verified only during checkout. Once you have entered the code in the box you will need to hit APPLY to validate any code.

If you are sending drinks as a gift please use our Gift Message box to place a message to the recipient. Gift recipients will see your message on the packing slip. Packing slips do not contain any pricing info.

8. What is my Status?
When you go to My Account to view your current order progress or past order history you will see a Status for each order.

Captured - we have received payment and your order is scheduled to ship.

Payment Pending - have not received payment or payment did not go through. You should look for a Payment Pending email from Beverages Direct. If this status remains for a few days then order will not ship until payment is received and status is changed to Captured.

Completed - order has shipped or is ready to ship and the tracking number has been posted to that order.

Shipping & Returns

1. When does my order ship?
Since 1997, Beverages Direct strives to get your order to you as quickly as possible in order to provide our valued customers with fast order turnaround time and timely tracking information.

Our standard delivery time is approximately 7 business days (does not include weekends) from time of order. Orders placed Friday afternoon or over the weekend typically ship by Tuesday.

2. When can I expect my order to arrive?
All orders are shipped via UPS Ground. Due to significantly higher costs we only offer UPS Ground service. At this time UPS Ground does not deliver to Post Office Boxes, APO's or FPO's.

We strive to get your order to you as quickly as possible with our standard delivery time of approximately 7 business days (does not include weekends).  In the rare instance an order was received for an out of stock item and we do not believe we can get it to you within our standard delivery timeframe we will notify you. 

Please allow the correct time to pass before contacting our customer service department.

The UPS Map below displays the estimated delivery times for each UPS zone.



3.What is the cost of shipping?
Since no one likes surprises we have provided a shipping estimator feature on our Cart page.  This feature provides the total cost to deliver all of your thirst quenching choices.  Simply enter the destination state and zip code in the "Shipping Estimator" box and hit "GO".


Please note: BeveragesDirect.com reserves the right to charge any additional shipping fees it may occur for an order should a customer require any additional shipping services not included in the original shipping charge at time of order. Additional shipping services not provided in the original shipping charge includes address corrections (while package is in transit) or redirecting of packages which result in additional charges by our carriers.

4. How is my order packaged and shipped?
We use our proprietary packaging materials (see pictures below) to make sure your beverages are safe and sound.  We also may combine packages that contain similar items (i.e. 2 -12pks of similar size may be combined into one 24 pack box).




5. How can I check on my order status?
After your order is processed we send you an email informing you that your tracking number(s) have been placed in your account. You can view them by logging into My Account and clicking View Order. Tracking info is placed in your Shipment Information box. You can then click on it or cut and paste it into the UPS tracking page of www.ups.com.

Sometimes there is a lag with UPS and you may see a Billing Notification message.  If so - don't fret.  Give it another day for the UPS to properly update their system with the correct package status.

6. What is the mailing address for money orders?
Money orders can be sent to:
  Beverages Direct, Inc.
  20 Danada Square West
  Suite 305
  Wheaton, IL 60189
Please include your order number. Sorry, but we cannot accept personal checks.

7. Can I return an online purchase?
Unfortunately, due to potential product tampering we do not allow any product returns. As a consumer, it is also good to know that you will never be receiving a returned product either.  Should an order be refused at time of delivery you will be credited back for the order, less shipping, after we receive the package(s).

Credit Card Security

1. Is it safe to use my credit card Beveragesdirect.com?
We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your Netscape or Microsoft browser. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it. In addition, your online password adds another layer of security to your guest profile.

These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. You are protected by regulations that cover credit card purchases and limit your liability to a maximum of $50 in charges.

Full Site Disclaimer

1. Full Site Disclaimer for Beveragesdirect.com

Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. BeveragesDirect.com assumes no liability for inaccuracies or misstatements about products.

Back to Previous Page »

Back To Top »

For all other inquiries:
Beverages Direct, Inc.
20 Danada Square West
Suite 305
Wheaton, IL 60189